1. Send a SMS as eSIM<>registered email id to 121
2. You will receive a SMS from 121, confirming initiation of the process. You would need to reply back with "1" to confirm the eSIM change request within 60 sec.
NOTE : If your email id is invalid, you will receive a SMS from 121, asking you to re-initiate the process with the correct email id, will also guide you on how to update the email id.
3. Post receiving the confirmation sent by you for step"2", you will receive another SMS from 121 asking you to provide a consent over a call, failing which the SIM change request will get cancelled.
4. After providing your consent on the call, you will receive a final SMS from 121, regarding the QR Code which you will receive on your registered email id.
Step 2: QR Code received on your registered email id after completion of Step 1
After the Step 1 is complete, you would receive a QR Code on your registered email id. The eSIM activation would take around 2 hours, please scan the QR Code immediately upon receipt. Your existing SIM will continue to work during this period.
Step 3: Scan the QR Code received on your registered email id
QR Code Scanning - Google Pixel 6a
Please follow the below instructions for scanning your QR Code through Google Pixel devices :
Click on "Settings" > Select "Network & Internet" >Click on Wi-Fi > Connect to a Wi-Fi Network (Mandatory) > Click on "Mobile Network" > Click on "Advanced" > Click on "Carrier" Click on > "Add Carrier" > Scan QR code received on mail (Ensure phone is connected to Wi-Fi while scanning) > Post scanning Click on "Download" > Post Download Click on "Done"
QR Code Scanning - Apple iOS devices
Please follow the below instructions for scanning your QR Code:
Click on "Settings" > Select "Mobile Data" > Click on "Add Data Plan" > "Scan QR code" received on mail (Ensure phone is connected to mobile data/Wi-Fi while scanning) > Label eSim (Under "Label for your new plan" Section).
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QR Code Scanning - Samsung Devices
Please follow the below instructions for scanning your QR Code:
Click on "Settings" > Select "Connections" >Click on "SIM Card Manager" > Click on "Add Mobile Plan" > Click on "Add Using QR Code” Scan QR code received on email (Ensure Wi-Fi or Mobile Data is available on the Samsung device to scan QR Code on Mobile Data) > Post scanning Click on "Add" in “Add new mobile plan” option.
QR Code Scanning - Motorola Razr 5G
Please follow the below instructions for scanning your QR Code:
Click on "Settings" > Select "Network & Internet" > Select “+” sign besides “Mobile Network” > Click on “Next” (Download your Sim) > Scan QR code received on your email (Ensure phone is connected to Wi-Fi / Mobile Data while scanning) > Post successful scanning Click on "Activate"
IMPORTANT To NOTE
1. The QR code is unique and is applicable for just one time use on one device only. Once scanned, please ensure you complete the process of adding the Carrier.
2. Customer should not select "Delete" option from the eSIM settings as this will permanently delete the eSIM profile