Defective McAfee update numbered 5958 Locking Windows PC Machines - TelecomBuzz - Telecom News, Mobile Fixes & Troubleshoots


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Defective McAfee update numbered 5958 Locking Windows PC Machines

Engadget have reported that McAfee is causing big problems for Windows XP around the world at the moment due to their latest DAT update numbered 5958

The new DAT deletes the svchost.exe file causing a false positive to occur in McAfee which in turn, starts a bunch of problems on the computer such as restarts and loss of a networking connection.

Reported By

McAfee is aware that a number of customers have incurred a false positive error due to incorrect malware alerts on Wednesday, April 21. The problem occurs with the 5958 virus definition file (DAT) that was released on April 21 at 2.00 PM GMT+1 (6am Pacific Time).

Our initial investigation indicates that the error can result in moderate to significant performance issues on systems running Windows XP Service Pack 3.

The faulty update has been removed from McAfee download servers for corporate users, preventing any further impact on those customers. We are not aware of significant impact on consumer customers and believe we have effectively limited such occurrence.

McAfee teams are working with the highest priority to support impacted customers and plan to provide an update virus definition file shortly. McAfee apologizes for any inconvenience to our customers

McAfee now has its own KnowledgeBase page posted, with details about the problem and the fix. The symptoms are described, tersely, as “Blue screen or DCOM error, followed by shutdown messages after updating to the 5958 DAT on April 21, 2010.”

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